Questions
Frequently asked
Answers to the questions we are asked most. If yours is not here, message us on WhatsApp — we usually reply within a few hours.
Sizing and fit
- There is no size to choose. How do I know a piece will fit?
- Each listing is a single garment in a single size, so there is nothing to choose — the size shown is the size it is. What every listing does carry is measurements taken by hand with the garment laid flat. The most reliable way to use them is to measure a piece you already own and like the fit of, then compare the two.Browse the shop
- What do the measurements on a listing mean?
- They are taken in inches, with the garment laid flat rather than stretched around the body. Tops carry a chest and a length, trousers a waist and a length, and button downs a shoulder measurement as well. Compare them against a garment rather than against your own body measurements.How to measure a piece you own
- Can I get the same piece in a different size?
- No. Every piece is thrifted and one of a kind, so it exists in one size only. Tell us what you are looking for on WhatsApp and we will let you know when something similar arrives.Message us on WhatsApp
- The piece I wanted has sold. Will it be restocked?
- No. One garment, one size, sold once — when a listing sells it is gone for good, and nothing is reordered. New stock arrives regularly, and the Just In row on the homepage carries the latest of it.See the newest arrivals
Ordering and payment
- Do I need an account to order?
- No. Checkout asks for a name, a mobile number and a delivery address, and nothing more. An email address is optional: provide one and your order confirmation and tracking link are sent to it as well.
- Does adding a piece to my cart reserve it?
- No. A piece remains on sale to everyone while it sits in your cart, and it is completing checkout that claims it. If a piece sells while you are deciding, your cart will say so before you place the order rather than after.How ordering works
- Why is a Rs 300 advance required on a cash-on-delivery order?
- Because an order takes a one-of-a-kind garment off sale for everybody else. The Rs 300 advance is what allows us to dispatch straight away, and it keeps confirmed orders from waiting behind ones that were never going to be accepted. It is deducted from your total, and the courier collects the balance at your door.
- How do I pay the advance?
- We send the payment details on WhatsApp as soon as your order reaches us — JazzCash, EasyPaisa or a bank transfer. Nothing is paid on the site itself: there is no card form here and no account to fund.
- Can I pay the full amount in advance instead of at the door?
- Message us on WhatsApp and we will arrange it.Message us on WhatsApp
- When is my order confirmed?
- Once the advance reaches us. Ordering on the site takes the piece off sale immediately, and the advance is what confirms it — first payment, first priority. If the advance does not arrive we will follow up on WhatsApp, and if we do not hear from you the order is cancelled and the piece returns to sale.
- Can I change my order after placing it?
- Yes, until the parcel is booked with the courier. Message us on WhatsApp and we can add a piece, remove one, or correct the delivery name, number or address. Once the label is printed the courier holds those details, and they can no longer be changed.
- Can I cancel an order?
- Yes, at any point before dispatch. Message us on WhatsApp and we will cancel it; the pieces return to sale immediately, so somebody else can have them.
- Do you take bulk orders?
- Yes. Message us on WhatsApp with what you are looking for and we will work out what we can put together.Enquire about a bulk order
Delivery and tracking
- How much is delivery, and where do you deliver?
- Anywhere in Pakistan, for a flat fee that is waived once an order passes a set amount. The exact figure is shown in your cart before you place the order, so there is nothing to work out at the door.Free on orders over Rs 1,500. Otherwise a flat Rs 200 anywhere in Pakistan.
- How long does delivery take?
- Leopards' standard delivery time is around five working days from dispatch, and dispatch follows the advance. Your tracking link shows the parcel's progress; if it appears to have stalled, message us and we will follow it up.
- Who delivers, and how do I track my parcel?
- Parcels are sent by Leopards Courier. If you gave an email address at checkout, your confirmation carries a tracking link showing the status of the order, what is in it, and the courier's own tracking number as the parcel moves. Without an email address, ask us on WhatsApp and we will tell you where it is.
- What do I pay the courier?
- The balance of your order — the total, less the advance already paid — in cash, when the parcel reaches you.
- Where are you based?
- Karachi. Every order is sent from here by courier, anywhere in the country.
The clothes and returns
- Are these second-hand clothes?
- Yes. Everything here is thrifted — hand-picked, pre-loved clothing, sourced one piece at a time. The photographs are unedited, so the colour and the condition in the listing are the colour and the condition that arrive.
- Can I return or exchange a piece?
- No. All sales are final: no returns and no exchanges. There is only ever one of each piece, so there is nothing to exchange it for — which is precisely why every listing carries hand measurements and unedited photographs, and why we would far rather answer a question before you order than have a piece not work out.
- My parcel arrived damaged, or it is not the piece I ordered. What should I do?
- Message us on WhatsApp straight away, with a photograph if you can. All sales being final applies to a piece that did not suit; it does not apply to a parcel that reached you damaged or holding the wrong item.Send us the details
- Can I ask for more detail before I buy?
- Please do. On WhatsApp we can send further photographs, look closely at a mark or a seam, or measure a piece again, and we will answer honestly. A piece that was not what you expected serves neither of us.Message us on WhatsApp
- I saw a piece on your Instagram that is not on the site. Can I still buy it?
- Possibly. The site and Instagram do not always carry the same stock — nighties, rompers, skirts and lawn suits usually appear on Instagram only. Send us the post or a screenshot on WhatsApp and we will confirm whether it is still available and what it costs.Send us the post
- What happens to my phone number and address?
- They are used to deliver your order and to speak to you about it, and for nothing else. We do not sell them, and we do not send marketing.Read the privacy policy
Still have a question?
Ask us before you order rather than after — measurements, condition, a closer photograph, anything at all. We would sooner talk you out of a piece than have it disappoint you.